Refund Policy for Valley Trading USA
Perishable Goods
Due to safety and quality regulations, we cannot accept returns of perishable goods. If there is an issue with your order, please email us at Support@ValleyTradingUSA.com. Unfortunately, we are unable to resolve claims via phone as all cases are carefully tracked and documented.
Steps for Filing a Claim:
- Notify us within 48 hours of delivery or purchase.
- Provide a detailed explanation of your concerns, accompanied by clear photos of the packaging and affected products.
- Retain the packaging as we may request it be returned for quality assurance inspection.
Non-Food Merchandise
Merchandise, apparel, and non-food items purchased from ValleyTradingUSA.com can be returned or exchanged within 14 days of purchase if accompanied by the original receipt. Contact us at Support@ValleyTradingUSA.com to begin the process.
Return Process:
- We will notify you once your return has been received and inspected.
- If approved, your refund will be processed to the original payment method. Please note, it may take some time for your bank or credit card company to process and post the refund.
Cancellations or Changes to Orders
Cancellations are only possible if the order has not yet shipped. If the carrier has picked up the order, we cannot process cancellations or make changes to the shipping address or method.
Shipping and Delivery
We are not responsible for:
- Lost or stolen orders.
- Carrier delivery delays.
Lost Packages:
If your package is lost in transit, you will need to file a claim directly with the carrier.
Address Accuracy:
- Please ensure the correct shipping address is provided during checkout.
- If you notice an incorrect address on your order confirmation, notify us immediately at Support@ValleyTradingUSA.com.
- Changes to shipping addresses are not guaranteed and cannot be made after the order has shipped.
Orders lost or stolen due to an incorrect address provided at checkout cannot be refunded.
Purchases from Retail Partners
Items purchased through retail partners must be returned directly to the store where they were bought. If you need assistance with a retail purchase, email Support@ValleyTradingUSA.com with:
- The store name and address.
- Proof of purchase.
- An image of the product, including the expiration date.
Damaged Items (Broken, Melted, or Defective Products)
If your items were damaged in transit, email us at Support@ValleyTradingUSA.com within 48 hours of delivery confirmation (based on the carrier’s tracking history).
What to Include in Your Email:
- A detailed explanation of the issue.
- Clear photos of the damaged products and the packaging.
Important:
- Retain all packaging materials and damaged items, as we may require them for quality assurance or carrier claims.
- Claims cannot be processed if items or packaging are discarded.
If you have any concerns, our team is here to help. Email us at Support@ValleyTradingUSA.com for assistance.
